Privacy Notice
Your personal information is treated with care.
As a Data Controller, we take your privacy seriously and have taken steps to make sure any information you provide is looked after, in line with UK GDPR requirements.
The information we collect will be used solely for the purpose of responding to any enquiry, fulfilling any order you may place, or in the general administration of our business.
We do not sell or share your data with anyone else, although you can expect that some elements of personal information are used by the third parties who provide our website and process payments. All partners are carefully selected to meet strict requirements around information security.
The type of personal information we collect is:
- Your name, address and contact details, if you make an enquiry or place an order
- Your bank/payment details when you place an order
We do not collect any Special Category Data
We retain your personal information only for as long as we have a need for it. You can see how we use your data in the table below:
|
Purpose |
Lawful Basis |
Retention Period |
Reason For Retention |
|
Enquiries |
Legitimate Interests |
12 months |
To manage enquiries effectively and maintain records for quality assurance purposes.
|
|
Orders |
Contract |
7 years |
To align with financial regulations |
|
Financial Information |
Legal Obligation |
7 years |
To meet our financial record keeping obligations |
|
Complaints |
Legitimate Interests |
3 years |
To manage a robust complaints procedure and provide information for assessing trends and quality assurance. |
|
Subject Access Requests |
Legitimate Interests |
5 years |
To manage a robust record keeping process, aligned with UK GDPR |
|
Data Breach Reports |
Legitimate Interests |
5 years |
To manage a robust record keeping process, aligned with UK GDPR |
You can contact us at any time to report a data breach, to request access to your personal data, or to update or correct information that is out of date or that may be wrong. To do this, email: stephdenoyelle"at"live.co.uk
If you have concerns about how your personal information is being used, you can contact The Information Commissioner on 0303 123 1113 or via a form on their website.